Dom and Harriet definitely know their African birds, along with their status and distribution. Their familiarity with
vocalizations helped a great deal as well.
Dom is quite affable and displayed a calm demeanor and even temper throughout, treating everyone (not just clients)
with equal courtesy and respect. I appreciate that he went over Birding Ecotours group rules/expectations at the
beginning (e.g., rotating locations on the bus and trails).